Terms of Service

Agreement to Terms

By accessing and using DiscreetKit Ghana's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

About Our Service

DiscreetKit Ghana provides confidential delivery of health products including self-test kits, wellness products, and health-related items. Our service is designed to maintain your privacy and ensure discreet delivery.

Age Requirements

• You must be at least 18 years old to use our services
• Some products may have additional age restrictions
• By ordering, you confirm you meet all age requirements

Product Information & Availability

• Product descriptions and images are for information purposes
• We strive for accuracy but cannot guarantee perfection
• Product availability is subject to stock levels
• Prices are subject to change without notice
• We reserve the right to limit quantities

Ordering & Payment

Order Process

• Orders are subject to acceptance and availability
• We may refuse or cancel orders at our discretion
• Order confirmation does not guarantee product availability

Payment Terms

• Payment is required before order processing
• We accept mobile money, bank transfers, and cash on delivery
• All prices include applicable taxes
• Payment information is processed securely

Delivery & Shipping

• Delivery is available in Accra, Kumasi, and University of Ghana
• Delivery times are estimates and not guaranteed
• All packages are delivered discreetly with no identifying marks
• Someone must be available to receive the delivery
• Delivery fees apply based on location

Returns & Refunds

Return Policy

• Returns are only accepted for damaged or defective products
• Returns must be reported within 24 hours of delivery
• Original packaging and condition must be maintained
• Prescription products cannot be returned

Refund Process

• Approved refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Delivery fees are non-refundable unless product is defective

User Responsibilities

• Provide accurate delivery and contact information
• Use products according to instructions and recommendations
• Ensure someone is available for delivery
• Report any issues promptly
• Respect the confidentiality of other customers

Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose
• Attempt to interfere with our website or services
• Share account credentials with others
• Resell products purchased from us
• Violate any applicable laws or regulations

Privacy & Confidentiality

We maintain strict confidentiality regarding all orders and customer information. Please refer to our Privacy Policy for detailed information about how we handle your personal data.

Limitation of Liability

DiscreetKit Ghana's liability is limited to the cost of the products purchased. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

Contact Information

For questions about these Terms of Service, contact us:

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of any changes.

Governing Law

These Terms of Service are governed by the laws of Ghana. Any disputes will be resolved in the appropriate courts of Ghana.